Juicing systems specialist Zumex is extending the warranty on all its machines to show its support for the hotel and foodservice industry, which has been seriously affected by the Covid-19 virus.
The firm has announced that all the machines used at foodservice sites will benefit from the 2-month warranty extension. End users will not have to do anything to activate this extension.
This new measure taken by the company, which is part of its customer service programme, seeks to help all its customers in the hotel and catering industry, which has been especially hard hit by the current situation.
Along the same lines, the company’s online portal, Zumex Store, is still open for business to ensure the supply to its customers. During the ‘state of alarm’ the company will be focusing on serving its foodservice and food distribution customers.
Victor Bertolín, CEO of Zumex Group said: “In these times of crisis and uncertainty that affect us all, one of our main concerns is to look after our customers. On behalf of everybody at Zumex, we want to send our customers our best wishes and hope to help them minimise the impact of the closure of their establishments as best we can.
“Above all, we want them to feel that they are not alone, which is why we have decided to extend the warranties on their equipment for an extra 2 months, and why the Zumex Store is open for our retail and foodservice customers.”
In addition to this new initiative, Zumex continues to provide customer service in the more than 100 markets in which it is present, either through its subsidiaries or its network of distributors. These services are provided telematically, both via its website and by telephone, as well as by e-mail and videoconferencing.
This objective has been achieved through the prevention and containment plan the firm has implemented, based on the protocols recommended by the health authorities. This plan helps to safeguard the health and safety of Zumex’s staff and at the same time provide any necessary customer service, technical support, help with orders and the supply of any parts and equipment that may be required.
“Our machines are operational in most of the large distribution chains in the various countries in which we operate, so it is essential to maintain customer service,” explained a Zumex spokesperson, who is confident of “providing the same standard of assistance and service, though we also would like to thank our customers in advance for their comprehension. We would also like to send them all our support and energy to keep moving forward and fight the virus”.
Likewise, Zumex has sent a handbook with Covid-19 recommendations to its customers and distributors, aimed at providing advice on how to use the company’s machines during this exceptional period.
The handbook sets out the hygiene and sanitising protocols recommended by Zumex in a visual, user-friendly format. It also features information on how to use disinfectants and the firm’s own cleaning products such as the specific cleaner Zumex Citric Active, a professional cleaning product specially formulated for cleaning citrus and commercial juicers.
This handbook will be available to all the company’s customers and distributors in more than 100 countries around the world in which Zumex is present with its juicing solutions. The handbook can also be downloaded directly from the company’s website.