When a distributor buys a piece of catering equipment, it could store the kit in its warehouse for a while before being installed on site.
Any delays in a project could result in the appliance hanging around for months before actually being fitted.
This can create a dilemma for manufacturers and suppliers, as when do they feel that a product’s warranty starts – when it was first purchased by the distributor, when it was installed on the site or when it was first put into use?
Catering Insight asked various firms to see whether there was any consensus.
At Swindon-based MCS Technical Products, sole importer of the CookTek induction range from the US, technically the warranty starts as soon as the equipment leaves its premises.
However, MD Steve Snow clarified: “In the real world that is not always practical or fair.
“If, for example, a CookTek product had been specified to be dropped into a counter, after it leaves us it may be another 6 to 8 weeks at the fabricator before it is installed for the end user.
“Again, a distributor might order equipment for a site that is not due to open for another 6 months.