Swedish warewasher manufacturer Wexiödisk has appointed First Choice Group as its spare parts provider and Crystaltech as its warranty and service partner, both effective as of 1 July 2018.
Those pre-existing and new spare parts, warranties and service facilities in the UK, currently handled by Serviceline, are being transferred to both First Choice Group and Crystaltech at the beginning of July with dealers, distributors and customers all notified of the change beforehand.
The transition comes as Wexiodisk look to provide a dedicated aftercare service which specialises, and is solely dedicated to, warewashing equipment.
John Shepherd, sales manager for UK and Ireland – Wexiodisk, detailed: “Customer satisfaction is our upmost priority at Wexiodisk and within the UK we pride ourselves on the aftercare services that we continue to provide.
“Due to this, the decision was made that within the UK, we required a dedicated specialist for both our warranty and servicing, as well as our spare parts provisions and therefore to move away from a general commercial kitchen service provider. I’m delighted that both First Choice Group and Crystaltech will be working with us to help us continue to achieve high levels of customer satisfaction and grow our accessibility within the UK market.”
Spares specialist First Choice Group has a workforce of 165 qualified and trained staff, and is home to a new purpose-built headquarters with extensive training facilities.
First Choice MD John Whitehouse commented: “We’re thrilled that Wexiodisk has chosen First Choice Group as its official spares partner in the UK. The spare parts service that we provide is second to none and we are looking forward to supporting Wexiodisk with the highly functional and accessible spare parts solutions that is required to ensure that their customers are able to quickly access the necessary spares with ease.”
While Crystaltech specialises exclusively in the service and installation of commercial dishwashers and stocks over 40,000 of the most common parts for glass and dishwashing machines.
Derek Maher, founder and owner of Crystaltech, added: “This partnership with Wexiodisk is excellent news for everyone at Crystaltech, for Wexiödisk and its customers, as it now means that it has a specialist in commercial warewashing offering comprehensive service and warranty packages. Our expertise and knowledge will guarantee excellent aftercare results for Wexiodisk customers every time and we are delighted to have been appointed to support them within the UK.”
Wexiödisk has an extended network of dealers and distributors across the UK which operate on a ‘parts only’ basis, managing their own sales, distribution, installation and after-sales service on the brand’s equipment. Where this is the case, customers, dealers and distributors will continue to operate as per the existing agreement.