Swedish warewasher manufacturer Wexiödisk reports it is still operating at full production despite the coronavirus pandemic.
David Glover, UK and Ireland country manager, said: “Wexiödisk is managing all operations effectively, even during this time. At present, we do not foresee any disruptions to production, but should we need to redistribute our resources, we can do so with fair ease.”
He further confirmed: “At present, we also see no change in our delivery capacity, which is of course very gratifying and important for us and our customers. Our component supply is working well and deliveries are currently being sent weekly to the UK.
“We also have good stock of warewashers for immediate delivery in the UK, plus, our partners First Choice and Crystaltech are on hand to support with spare parts and servicing.”
At competitor supplier, Maidaid Halcyon, sales director Robert Wager posted on LinkedIn: “We had another delivery on Friday from the factory. The warehouse is full of stock which we are able to supply to any essential sites like hospitals/care homes and manufacturing sites. We can still facilitate next day deliveries (subject to carriers’ availability) for everything from an undercounter machine right up to a mini rack.”
Over at Welbilt UK, it issued a statement to reassure its stakeholders that the business will continue to support their needs and requirements “in ways that have been designed to safeguard and protect the wellbeing of our customers, partners and employees alike”.
The measures that have been put in place include all office-based staff working remotely from home, but remaining contactable on existing email addresses and phone numbers.
However, all Welbilt UK Masterclasses and on-site culinary support and equipment training sessions are suspended until further notice. But for culinary and equipment training, it will continue supporting its customers over the phone, or digitally, via video calling.
Following the government’s advice, the manufacturer has taken the decision to suspend service work, though it is still able to support certain critical sectors such as healthcare, education and military if it is deemed safe and a necessity to keeping key operations running.
The statement underlined: “We will continue to offer remote support for all other calls and monitor the situation on a daily basis.”
Welbilt further advised: “During this time, our production sites remain in operation, ensuring we have adequate stock of equipment and orders can be fulfilled as expected. Our network of specialist engineers and accredited third-party service providers will continue to support operators across the country remotely –unless in a critical sector highlighted above.”
Elsewhere, at catering equipment component supplier, Die-Pat, it released a statement saying: “The safety of our staff is paramount and with this in mind, on Monday 23 March we took the decision to close the offices.
“We have a core team of staff working from home to support our customers. The team can process any enquiries or orders, if you have any requirements please do get in touch. In addition to this, we have a scaled down warehouse team in to continue the manufacture of our wash hand basins and to dispatch orders.”
Likewise, at Knowsley-based counter manufacturer Promart, sales manager Michael Da Costa wrote on LinkedIn: “Due to the evolving Covid 19 situation and in line with government guidelines to protect the health and wellbeing of our staff and our clients, the factory is now temporarily closed.
“The Promart team is working remotely and can be contacted via email accounts, mobile phones and our switchboard.”
At servicing company Tec Line, it emailed its network to underline that it is committed to meeting requirements for the maintenance, service and repair of catering and retail equipment.
It is a nominated Covid 19 critical supplier to a number of major retailers and emphasised that its national network of service engineers is still operating while complying with government legislation and NHS guidelines, taking into account the wellbeing and health of its customers and employees.
Tec Line covers gas and electric appliances and is still providing full support for spare parts.