Welbilt UK will be adding three elements to its free support services to further increase its online customer support service.
These comprise: virtual menu development/culinary support, educational webinars and the launch of a new electronic ‘Reimagine the Future’ guide – all of which have been designed to the help the company’s existing UK operators adapt their services to changing situations.
In order to make the first two of these elements possible, Welbilt UK has re-opened its development kitchens in Guildford and Sheffield, but with some virtual new twists and health and safety measures – the most notable being that no customers will physically be able to enter the kitchens.
Instead, members of the UK culinary team will use these kitchens as a base for assisting operators with menu development via video link, providing product support over the video calls and hosting webinars.
Taking the lead with the re-opening of both culinary kitchens is Paul Connell – the brand’s senior culinary projects manager – who over the course of the pandemic has seen an increased demand for virtual culinary support: “There is no question that this pandemic has made customers become more reliant on virtual methods of support, hence why Welbilt has once again decided to up our remote training and culinary support services by re-opening both of our UK development kitchens.
“Once opened, the culinary team will be working hard to help as many customers as possible, particularly when it comes to food development given so many operators are now having to adapt to new food demands such as takeaways.”
Welbilt culinary support is free, and can be arranged to be given over the phone, digitally, or via video call. Likewise, Welbilt’s webinars, which are due to go live in June, will also be free for operators to view.
The third new support element to be added – the electronic ‘Reimagine the Future’ guide – is set to be sent out to all of Welbilt’s UK customers to help them understand how their existing Convotherm, Merrychef and Crem equipment can help them to reopen their kitchens and adapt their business to what’s likely to be the new normal. The new guide will also direct operators to existing resources and highlight equipment features that can further help transform a business to the new way of working.