Dealers working with combi and bakery oven maker Unox can expect greater technical support from the manufacturer in future after it confirmed that it has set up its own service company.
The firm has created a new service business called Unox Service Solutions Limited, which will be run by Mick Hough, formerly a service engineer at Winterhalter, who joined the company recently.
“It is a totally separate service company that we have formed to look after the service and training and ongoing development of Unox technical,” explained Gary Nunn, managing director of Unox UK.
It originally looked as though Unox would fulfill its service aspirations by making an acquisition after Nunn admitted last year that he was in discussions with a third party. But after a deal failed to materialise the company decided to change tack.
“There was talk of buying another company but that didn’t happen so we have gone down the route of building our own,” says Nunn. “We looked at the market place, but people either wanted too much money for what they’d got or came with some sort of baggage, so we decided to go with this.”
Nunn says the service firm will allow it to offer a higher level of technical support, with installation and repairs now carried out directly rather than having to solely rely on third party contractors as it had to in the past.
“It is a big step for us but I think it gives us the vision and the scope in the future to do more in-depth technical analysis on energy efficiency of the ovens with the factory and to develop ongoing things that we have got on our mind, such as extended life warranty,” he says.
“At the same time, it is separate to the actual costs of running Unox as a sales company. It has to stand on its own two feet and make a profit in its own rights.”