With coronavirus Covid-19 now proving to be an unprecedented global pandemic, the UK catering equipment industry is doing its best to reassure its whole supply chain and prepare for all eventualities.
For instance, servicing firm NWCE has publicly revealed its business continuity plan, stating that the Bolton-based company’s directors have implemented stage one of its crisis management procedure, which has been re-drafted in light of recent events.
The plan reads:
“Phase one – standard business practices can be operated with staff levels at 50%.
“Phase two – crisis response team works remotely as a network with minimal office attendance required. All allocated response team members have allocated support worker to cover if necessary.
“Phase three – NWCE senior management team and directors cover any areas required, including site engineering work.”
The firm has put into place with immediate effect measures including only allowing critical head office visits from contractors and suppliers, and handwash and hygiene facilities have been made compulsory at its headquarters.
The directors underlined: “Our top priority is to look after our staff, customers and suppliers’ well-being; we are closely monitoring and following all government and NHS guidelines.
“We have already tested our systems and procedures to ensure the crisis management plan works and have invested in additional equipment and services for our team to work as a network.”
Fellow servicing company, Clan Engineering, based in Houston, Scotland, has showed a community-minded spirit during this crisis. Posting on LinkedIn, the company reported it spent the weekend attending its NHS clients’ sites getting their kitchens up and running, with no extra out of hours charges.
The company wrote: “It’s crucial we support our NHS in the way that we can and given that their services will be put under a huge demand in the coming months, Clan are dedicated to going above and beyond to help them.”
Furthermore, the firm will be carrying out a pick-up and delivery service for prescriptions during this coronavirus outbreak for the elderly.
The LinkedIn post detailed: “With the elderly most at risk of this virus and being urged to self-quarantine then we wish to help them get the help they need.
“From Monday evening onwards we will post the locations of our engineers’ workload for the following day and if you or someone you know requires this service on that day in that area then please call us and we can discuss and process any requests.”
While competitor McFT reported that it is business as usual as far as it is concerned. Supplier, Euro Catering, echoed that sentiment, but director Melanie Charlton wrote on LinkedIn: “But please bear in mind delivery dates may be extended.”
Over at tap and plumbing parts manufacturer, T&S Brass, it is offering end users free water audits via supplier Culimat if sites are forced into operational downtime.
All of these measures follow sector Italian firms’ updates, now that the country is in lockdown. For instance, LF Spare Parts reported it remains fully operational and has asked as many employees as possible to work from home.
The spares specialist underlined: “Our warehouse will still be open and we will keep taking and fulfilling orders via phone and our webshop. Our spare part stock has been increased and we are ready to assist our customers with their daily needs, as usual.
“Our goal is to keep up our work, and we are confident we will soon reap the rewards of our joint efforts in this unprecedented predicament.”
Compatriot warewasher manufacturer Krupps previously sent out a notice to its customers in an effort to reassure the market that it remains fully operational while following all instructions outlined by the Italian Ministry of Health.
Design and specification platform, Specifi, also sought to emphasise its Veneto-based employees are working remotely from their homes in line with the company’s emergency plan, so no interruption in service is said to be experienced or anticipated.