Hobart Service’s team has had to quickly implement and adapt to change, uncertainty, and new challenges due to the fast emergence of Covid-19.
The team’s working lives had already been changing for a while, with the introduction of new technology and digital transformation to best serve both its customers and employees.
But during the coronavirus crisis, Hobart Service rolled out, where possible, remote and flexible working arrangements, with the correct technology to facilitate this.
Its employees have continued working as normal and communicate on a daily basis via conference calls and virtual chats, mostly led by the Microsoft Teams software.
To support its customers, the company reports that its teams have worked diligently, adapting to new customer service systems and practices.
Contract administrator, George Edwards, commented on the firm’s change management and communications: “The transparency Hobart have with employees is second to none. It’s thanks to this, paired with the robust planning and companywide communication that made transitioning from work to home as seamless as possible. Communication has been key to keeping happy, I never feel detached from my colleagues.”
Trainin and technical support manager Alan Carter reported on how Hobart Service has used technology: “With the help of Microsoft Teams, we have been able to function as close to normal as possible. Whilst we were all a bit unsure of webcams at first this has become the new normal and we regularly enjoy face to face meetings with colleagues or catch ups as we normally would – in some cases we have even improved collaboration because it’s just so easy to connect with others!
“Technology has played a vital part in the transition and made it possible to connect with our colleagues; it is the way to future and we are part of that right now.”
While MD Keith Mackie explained: “Our schedule of daily operational updates, team meetings and customer projects carried on, albeit via video conferencing, but we hardly missed a beat. The Hobart Service team across the UK took it in their stride and I am immensely proud to lead such a flexible and professional team who put the customer at the centre of what they do.”
Adapting to the new normal has been key, according to HR manager, Rebecca Phillips: “Now more than ever it is so important to live the ITW values; integrity, respect, trust, shared risk, and simplicity. Moving all our office operation to work from home was certainly a challenge, but one that everyone pulled together on to get the job done. I couldn’t be prouder of how our teams are adapting to our lockdown situation; we are not just ‘working from home’ we are all ‘being at home’.”
She added: “My top tip is to keep socially engaged, just because you are working from home don’t lose the wider relationships you have built in the office, there is still a place for a catch up on how your weekend was (not that you went anywhere!).
“Get up and get moving to stay motivated during the day when working from home, you don’t realise how much you do this in an office going from meeting to meeting.”
And strategic consultant Emma Louise Gibson advised: “I’ve found that creating a regular routine helps to stay on track, organised and avoid feeling overwhelmed. I have determined when and where in the house it is best to work, and then I’ve set a regular work schedule around that time: waking up early, exercising, showering, getting dressed, eating healthy breakfast, and then writing a task list for the day.”