Grimsby-based distributor Sylvester Keal has overhauled its service department business operating system.
From 1 April the firm has integrated new time-saving technologies into its business to stay ahead of the crowd, bringing a smart electronic system to its customers and making its old paper systems redundant.
Sylvester Keal’s engineers visiting sites will now complete their jobs electronically, capturing all of the job details including images and signatures.
A copy of the completed job sheet will be automatically emailed to its customers with every invoice and also to appointed site managers where requested.
The distributor stated: “As a company focused on delivering first class customer service, this software upgrade will give us access to detailed information regarding sites, equipment and job history. It will quickly and efficiently enable us to serve our clients in accordance with our company vision and values.”
The company’s service team are currently undertaking an intensive training programme to assure a swift changeover.
Sylvester Keal is celebrating its 30th anniversary this year, and has already marked the occasion by launching a new catering supplies website and running a clearance sale.