Sylvester Keal continues apprenticeship support

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Ben McDougall and Holly Dales have joined Sylvester Keal on a Business Administration apprenticeship.

Sylvester Keal has recently welcomed two new apprentices to the business, as part of its vision to nurture young individuals wishing to pursue a career in the catering equipment industry.

Ben McDougall and Holly Dales have both joined Sylvester Keal on a Business Administration apprenticeship, in partnership with the Grimsby Institute of Further Education.

Despite taking on the same apprenticeship, the two apprentices are working in different departments, with McDougall based in the service department and Dales in the sales department.

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MD Martyn Keal said: “At Sylvester Keal, we are constantly encouraging young people to start an apprenticeship with us, as we are very passionate about providing the younger generation with the opportunity to grow and develop.

“We are delighted that Ben and Holly have joined us on an apprenticeship, and they are both picking things up very quickly and learning a lot about the industry.”

In his role, McDougall is the first point of contact when customers phone up the department in the event of equipment breakdowns or for general enquiries. He also contacts customers to advise when the engineers will be attending and provides updates should there be any delays.

Dales on the other hand has been working alongside Lisa in the sales department, and covers the telesales operation for the business.

She has rapidly built up a relationship with customers and colleagues, and is quickly building up her product knowledge with the help of the buying team.

At the end of their apprenticeships, McDougall will gain a City & Guilds Level 2 Diploma in Business Administration and Dales will have a City & Guilds Level 2 certificate in Sales.

Keal added: “Both Ben and Holly have settled into their roles very quickly, and have shown enthusiasm and commitment to work when in the office. We are all very pleased with how they have performed so far, and we are looking forward to seeing them progress even further.”

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Clare Nicholls

The author Clare Nicholls

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