As with many commercial kitchen equipment dealers, Shine Catering Systems entered the Covid-19 government lockdown period with a fear of the unknown, having never encountered such a situation in its 46 year history.
The Newport-based firm considered options such as ‘battening down the hatches’, furloughing employees, or carrying on with business regardless and maintaining work on its current live projects.
With difficult decisions to be made the Shine management team adopted an approach where a weekly review of the situation is necessary and the business would need to adapt to the constantly changing circumstances.
After the furloughing exercise was complete, the remaining team continued to provide the service for its customer base including the completion of many ongoing schemes. Five London projects were handed over to the distributor’s clients in difficult circumstances.
Chris Hinton, sales director, said: “Initially we thought that the lockdown would prevent us from working on site for any of our current contracts. However as these projects were near completion a combined effort from all stakeholders ensured the schemes were completed and safe working conditions were upheld.
“Much credit must go to our team who worked in difficult conditions to achieve these handovers and completing the projects on time and to the clients’ satisfaction. Hopefully it will not be long before we are up and running with a full team and attending the remainder of contracts we have scheduled for 2020.”