Independent services firm Kingston Catering Repairs has vowed to do all it can to ensure operators in Scotland aren’t left and dry if their catering equipment fails this Christmas.
The company, which is run by Robert Jack and Nicola Burton, has announced that for the eleventh year running it will be on call throughout the Christmas and New Year period for any hospitality customers that encounter kitchen problems.
“The run-up to Christmas is our busiest time of the year,” says Burton. “October always marks the start of Christmas for us with organised customers who need to get machines serviced, but December is when everyone panics and starts shouting! Over Christmas and the New Year customers can telephone the usual office number to log breakdown calls, or email, as usual.”
Kingston runs a pretty tight ship and Burton says it’s not uncommon to be out in the field 10-12 hours a day, five to six days of the week during December.
“We’ve always thought of it as an important part of our service since we started trading in October 2001,” she says. “We felt that it didn’t seem right to leave our customers in the lurch at their busiest time of the year when we were just establishing a relationship with them.”
If it can survive the festive mayhem, Kingston claims it has plenty to look forward to in 2013. The company plans to launch a new website next year and appear at the ScotHot exhibition in March.