Serviceline extends apprenticeship scheme


Repair and maintenance specialist Serviceline has pledged to more than double the number of apprentices it employs.

The Stevenage-based outfit is partnering with local further education provider Oaklands College to extend its existing apprenticeship scheme to create more jobs.

“We’ve always had three or four technical apprentices learning refrigeration and equipment maintenance skills,” explained managing director Steve Elliott. “But now with the help of Oaklands College, we’ve been able to extend the programme to new areas.

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“Our objective is to extend Serviceline’s existing Apprenticeship Programme to include the Business Management part of Serviceline, which includes everything from our contact centre to customer services and to accounts, where we are planning to recruit an AAT student. By the end of the year, we hope to have 10 apprentices in a variety of jobs, which has got to be good news for our business and the foodservice industry.”

Serviceline’s announcement coincides with the development of the Apprenticeship programme for Foodservice, announced last week and seen as a vital ingredient for the future development of the industry.

Serviceline has extended the role of Oaklands as its local provider of technical courses to provide a wider range of apprenticeships.

The Business Enterprise team at Oaklands identified the jobs in Serviceline that would lend themselves to an apprenticeship and worked out how best to recruit and fund the programmes to meet the company’s needs.

The first requirement was that the new apprentices should be trained wholly in the workplace, with some ‘homework’ in their own time. They have a mentor, who delivers the training programme and monthly assessments in the workplace and who guides the apprentices’ learning without much additional input from the Company’s staff.

The course framework is chosen for each individual employee from a range of modules that are closely tailored to each task carried out by the apprentice – so the warehouse apprenticeship that four of Serviceline’s new recruits are undergoing is aimed at the tasks that they carry out every day. Each apprentice has a different framework.

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Andrew Seymour

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