Coffee machine manufacturer, Scanomat has launched an IoT cloud management system for its TopBrewer coffee machines.
The platform, named CoffeeCloud, is an advanced cloud management system for coffee machines, delivering business intelligence and what is claimed to be a completely connected next-generation user experience.
Available now as a stand-alone app, CoffeeCloud can deliver real-time operational insights, key metrics and live dashboards to ensure the smooth operational running of commercial coffee machines.
Frederik Vibe-Petersen, business development manager at Scanomat, led the CoffeeCloud project. He said: “We wanted to introduce a cloud-based system for TopBrewer that would bring genuine operational benefits to our clients and dealers around the world, changing how they run their businesses and disrupting the entire landscape of coffee machine operation. With state-of-the-art real-time data, CoffeeCloud is designed to improve productivity, reduce downtime and enhance the overall coffee experience. ”
He added: “After an extensive development and testing phase, we are pleased to announce that CoffeeCloud is now available to current and future TopBrewer clients and dealers worldwide (simply by receiving a new software update). There has never been a platform like this, and we think our customers are going to love it.”
Available on Android, iOS, Mac and Windows, CoffeeCloud allows users to access data on any device (smartphone, tablet or PC) at any time.
The data analytics tool allows various data points analysis, providing a range of insights such as drink counts, cleaning reports and fault reports. Diagnostics and error reporting are also available in real-time allowing customers to make necessary machine adjustments or contact a TopBrewer expert for advice – directly from the app.
The app also allows businesses to predefine alerts to notify when tasks need completing. For example, the coffee machine operator can be sent an email when the TopBrewer needs replenishing or cleaning. CoffeeCloud has full API and ERP integration capabilities too.
Vibe-Petersen commented: “Security is always a top priority when it comes to the Internet of Things and at Scanomat we take data very seriously. We use the latest encryption and certification standards to ensure that data collected in the CoffeeCloud is protected at all times.”
Furthermore, from a service perspective, CoffeeCloud gives Scanomat a live overview of every TopBrewer machine in the field and sends real-time data via the manufacturer’s own proprietary connectivity built into each machine. The firm routes all traffic through the iPad that is already online. This live information allows Scanomat to view unique insights and trends, equipping it to respond much more efficiently to service calls via phone, email or in person, and prevent errors from occurring before they are even detected by the client.