Scanomat, the Danish coffee machine manufacturer, has launched TopBrewerVoice – a Siri enabled shortcut that will allow users to order coffee using their voice through their iPhone, AppleWatch and AirPod devices.
The original touchless coffee machine, the TopBrewer eco-system is a vertically integrated, IoT platform for coffee machines, combining hardware, software and coffee supply.
Frederik Vibe-Petersen, who led the TopBrewerVoice project for Scanomat, said: “The introduction of voice control for TopBrewer was always part of the plan, but in light of the ongoing coronavirus pandemic, was quickly moved to the top of our development priorities as an opportunity to further expand our range of user-friendly, touchless coffee capabilities, such as app control, which is already widely available to TopBrewer consumers worldwide.”
He continued: “Due to the vertically integrated nature of the TopBrewer eco-system and the technological advancements we have developed over many years, we are uniquely positioned to deliver rapid deployment of new features to our existing clients remotely over the air – introducing new features and updates would just not be possible with conventional platforms, or would create significant upgrade costs for the client.
“We have enabled TopBrewerVoice in a matter of weeks, free to our customers, so that they can deliver an enhanced and reassuring experience to their users at a difficult time.”
As well as voice control, the latest app release enables bluetooth app-control on all TopBrewer machines worldwide through proxy mode, provided the machine is connected to CoffeeCloud.
Scanomat believes its approach allows clients to de-risk their investment as the units are said to outperform and outlast conventional alternatives.
Vibe-Petersen added: “As a global society we throw away to landfill far too many appliances, with a detrimental impact on the planet. Significantly increasing the lifetime value of a product, whilst continuing to improve it with a connected philosophy dramatically extends product lifecycle and value. Our mission with TopBrewer is to provide a sustainable and dynamic asset that grows with your business and is future-proof.”
With CoffeeCloud, powered by TopBrewer, Scanomat is able to deliver new digital features and updates over the air. CoffeeCloud is designed to enable real-time fleet management, remote diagnostics for technical support and provides customers with live data and push notifications to help them manage the experience, whilst delivering the efficiencies IoT connected technology enables in a digitally connected world.
Building on the platform, Scanomat intends to expand CoffeeCloud’s capabilities with the soon-to-be released TopBrewer BaristaDJ. This will deliver tools that should enable pro-active remote intervention – in real time. It is designed to allow Scanomat technicians to remotely connect with the TopBrewer and make interventions to adjust parameters within the system, control components and rapidly diagnose and fix problems in a fraction of the time it would take to get a technician to site.
This is designed to enhance the experience of the product, its uptime and reliability – and provides possibilities in the future to review how these services are charged for.