Czech combi oven manufacturer Retigo has ensured it can keep up with demand by investing in its headquarters.
Norbert Pelc, CEO for Retigo, explained: “As many manufacturers postponed their own investments in the past year, we invested a considerable sum in building a brand-new production hall, which will enable us to produce an additional 15,000 machines per year.”
The firm believes its independently-owned status means it can make decisions like this quickly, as well as swiftly responding to the challenges of the market and listening and acting upon the feedback from its existing clients.
Head of marketing and sales Marcel Vican commented: “We listen to our customers, what quality they expect. Less sometimes is more. No extra costs during the lifetime of the equipment; no extra costs for spare parts.”
Customer experience and feedback is compiled and analysed for the company’s own research and development. For example, Retigo has invested in ensuring the user-interaction of all its ovens is as simple as possible; there is a reduction in plastic parts and ongoing operational and maintenance costs are claimed to be lower than competitors.
This approach has also led to Retigo launching both its Orange Vision Plus mid-range combination oven and its special Black Edition ovens in the last year, despite the challenges of operating in a global pandemic.
Clients in the UK are seeing benefits from this approach, with the autonomous Retigo UK subsidiary being established at the turn of the year. This has allowed the company to establish its own UK warehouse, supported by a UK-based sales, development chef and technical services team.
Having this UK warehouse is said to have provided the company and its customer base with reduced lead times, and for its 6 and 10 grid ovens, next working day delivery is available.