Cooking equipment manufacturer Rational has detailed what it can offer with its servicing packages.
The firm signed a direct service and maintenance contract with pub/restaurant group Oakman Inns in September 2020.
The chain’s sites cover diverse locations, so it was vital to pick reliable equipment.
Armend Aljo, Oakman Inns’ procurement manager, said: “Managing equipment is very challenging, so we always carefully consider the service contracts first.
“For me, getting equipment from a manufacturer that offers service and maintenance on its products is ideal, as you know the engineers will be specifically trained on it, you’ll always be getting genuine spare parts and so on. So, when Rational started offering service and maintenance contracts we leapt at the chance.”
Rational equipment has been used in Oakman Inns’ since the beginning. “There was never any question about it,” commented Aljo. “Rational has become synonymous with combi steamers ovens. I’m often talking to chefs in other businesses who talk about their ‘Rational’ – and it turns out to be another manufacturer’s combi oven! That only happens with the very best equipment, and Rational produces arguably the best combi ovens in the world.”
He continued: “When Rational approached us about its new service and maintenance packages, I knew immediately that the service would be at the same level of quality as the equipment, and I haven’t been proven wrong.”
Rational’s maintenance contracts aim to provide maximum availability and operational safety. Regular planned maintenance reduces the probability of unplanned downtime, with inspections scheduled according to each client’s availability. This allows for long term planning while retaining the flexibility to adjust to changing circumstances.
Remote monitoring is a key part of Rational’s maintenance strategy. This is achieved via the ConnectedCooking software platform. A dedicated team monitors Oakman’s Rational cooking systems across the entire estate, allowing them to instantly identify issues and assign accredited service partners to fix them before they cause noticeable disruptions.
“ConnectedCooking takes most of the guesswork out of reporting issues that need addressing,” said Aljo. “In fact, it works so quickly and accurately that we often don’t need to call out engineers because they’re aware of it before we are!”
Rational service contracts administrator Alex Burley detailed: “Building a relationship with our kitchen operators service to customers helps us to help chefs keep doing what they do best, without having to worry about their equipment.”
Rational offers its service packages direct to operators. For a fixed monthly fee, the customer is entitled to all the services of the selected package. There are three different packages on offer to suit various requirements. The basic package guarantees operational reliability, while the plus package offers more regular service visits. The premium package provides complete coverage to the operator, including the replacement of parts subject to heavy wear and full breakdown cover, as well as a 7-days a week service hotline.
Over 1,000 certified service partners work for Rational around the world to provide support on site, and can advise operators on which service package is the right one for their establishment.