Catering design consultancy Radford Chancellor Ltd has celebrated a decade in business.
Founder Radford Chancellor had accumulated more than 20 years’ experience in the catering industry when he set up the business May 2009, but like a lot of start-ups, he began with no clients and no business reputation.
“The first 3 years were a time of building,” he explained. “Initially, the main aim was to get the business up and running, creating revenue and becoming a well-known and successful consultant, gaining an excellent reputation in the process.”
Chancellor worked solo in the business for the first 5 years before employing his first apprentice. James Bailey then joined the consultancy as a project co-ordinator a year later and earlier this year took on the post of key account manager.
“James looks after some high value clients and client training within the consultancy,” said Chancellor. “He has been rewarded for his hard work and is also now a shareholder in the company.”
Further manpower was added to the business in April when Jordan Dear, who has spent the past 2 years working as a chef, joined as a project assistant.
Up until early 2015, just one client provided half of the consultancy’s business but when that client ceased trading it was forced to diversify its customer base and that has done wonders for its growth. Within 2 years, net profit was up 30% and last year it increased by 35%. The company’s target is to build on that with another 25% growth in 2019.
The consultancy now counts a string of household names among its customer base. The 02 Arena, Manchester City Football Club, Oman Oil, Ministry of Defence, NHS and the IM Group have all commissioned its catering services.
Chancellor says the business has many future aims, all of which are underpinned by its core values of openness, honestly and equality. This includes investing in a new HQ.
Chancellor concluded: “We plan an office relocation to ensure a much better working environment. This would allow extra staff to join the business. As we move forward we aim to ensure the consultancy continues to grow, and to build up a better relationship with more manufacturers.”