close

NWCE doubles workforce, turnover and servicing contracts

nwce vans catering engineers crop
NWCE’s engineers are now managing double the servicing contracts than before the pandemic.

Bolton-based distributor, NWCE Foodservice Equipment, is taking stock as it rose to the challenges of the last 18 months of difficult trading conditions.

Throughout this time the company continued to invest heavily in expansion and growth as well as reinvigorating what it felt were already high standards of customer service and support.

To ensure the business came through this daunting period with an even stronger and focused team they took the decision to expand the workforce with key strategic appointments in its projects, maintenance, new business, and operations departments.

Story continues below
Advertisement

Overall, NWCE increased staffing levels by 100%, which in effect doubled its ability to deliver and has ultimately also seen financial turnover increase by 100%.

MD Ben Odling analysed: “We have not only managed to bring new talent into the sector but also have retained some great talent and an abundance of experience that the industry may have lost. This forward thinking by our management team has delivered spectacular results across the business.”

This includes the firm’s maintenance and repair sector business increase contracts significantly, more than doubling in total, with the number of long-term customer contracts increasing from circa 250 to over 500. In turn, reactive call volumes have increased sharply too.

Odling continued: “Whilst our team have no doubt bucked the industry trend, we have never lost focus on supporting our clients throughout the pandemic and the ‘reopening phase’, with several additional customer support initiatives including massively extended payment terms, free re-opening safety and compliance inspections and many other forms of bespoke support wherever possible. These initiatives helped NWCE solidify relationships with existing clients, and through referrals from them, bring in new customers that have helped drive turnover to its current level.

“From our original launch we have always reinvested in the business and the key decisions we have made at the outset of the pandemic to increase our investment have paid off spectacularly. The results of this investment are purely down to the support and loyalty of our customers and determination of our NWCE colleagues, and we thank every one of them for their investment in us.”

NWCE is continuing to focus on further investment within its projects and maintenance departments, with schemes for the likes of Soho House, global facilities group ISS, Alton Towers, local specialist street food concept Society Manchester, plus numerous care home groups, education facilities and the NHS successfully handed over in 2021.

With a firm pipeline leading into 2022 for both projects and maintenance, the business is also planning a further recruitment drive, hopefully retaining more talent in the industry, and to train and invest in existing staff to develop the company’s customer offering.

Tags : businessdealerdistributornwceNWCE Foodservice Equipment
Clare Nicholls

The author Clare Nicholls

1 Comment

  1. Fantastic news !
    Strength and growth only arrive through continuous effort and determination..
    Well done to all the team.

Leave a Response