Yorkshire-based distributor Northern Catering Equipment (NCE) is winning 70% more contracts since implementing mobile workforce management technology from BigChange.
With the introduction of the cloud-based five-in-one system, the dealer has gone paperless with the fully automated planning, monitoring and reporting solution. The use of BigChange has also reportedly helped reduce costs, boosted productivity and improved customer service with an online booking portal.
NCE MD Muhammad Romanowicz commented: “I would say selecting BigChange was one of the best business decisions I ever made.
“Before BigChange we were very much in the Stone Age struggling with handwritten notes, on scrappy bits of paper. Now, we have a professional, 21st Century management system that truly reflects our capabilities. Presenting this to potential clients has enabled us to win nine out of 10 new contracts we bid on compared to the two or three we were securing before.”
Providing a single platform CRM, job scheduling, mobile app, vehicle tracking and online portal, BigChange is helping NCE boost engineer productivity with improved planning of both routine and ad-hoc service calls and reduce costs with more informed stock control. The integrated system is also said to improve cashflow with automated job completion reporting and invoice production as well as a ‘click to pay’ option for clients.
The dealer also uses the white-labelled customer booking platform from the software provider to allow its customers to report equipment faults, book maintenance requests and monitor work in progress.
Romanowicz continued: “In addition to helping us secure new business, BigChange is also improving both service and satisfaction levels across the contracts we already have. Not only can our customers self-serve with their own branded booking system BigChange ensures they are kept informed at every stage of the process.
“This contributes to a feel-good factor for the companies we work with which we are confident will help us expand our operation across the UK.”
Founded in 2017, NCE is an independent supplier and installer of commercial catering equipment to organisations such as Pizza Hut Delivery, Championship side Huddersfield Town Football Club and Leeds University Union. Currently operating across the M62 corridor, the dealer is planning, with the support of BigChange, to significantly expand its service operation in the forthcoming year.