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Merrychef TechAssist – the remote bot for speedy solutions

e1se2se4e3e5_Merrychef-ovens(CMYK) Range shot for TechAssist crop

Merrychef TechAssist utilises the latest in chat bot-based technology to allow remote monitoring and service of the Merrychef range, ensuring speedier solutions through a comprehensive and easy to follow user interface that gives step by step instructions to Merrychef’s service engineers.

The innovative TechAssist app takes service engineers step-by-step into the equipment’s error messages or customer reported issues and the solutions to fix them remotely or on site.  It can also recommend the parts required to fix an issue therefore ensuring the technician arrives at the site ready to execute a first visit fix. With online access to videos, product specifications and other material, TechAssist allows a fast diagnosis and speedy solution to be executed.

Merrychef are continually improving equipment to make it easier and faster to use, and this includes keeping it working by providing state-of-the-art technology to solve problems as quickly as possible.

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