Servicing specialist Marren had a successful 2019, scooping three major industry awards.
The firm believes this recognition was due to a reflection of its willingness to invest across the business.
In June it won The Service & Maintenance Specialist of the Year category at the FEJ Awards (Catering Insight’s sister title). Marren’s operation is based on a first-time fix ethos, a core value that is said to drive the business and led to a £100k investment in a ‘Smart Service Management’ system, an upgrade to its nationwide fleet of service vehicles and, for the first time, the use of smart glasses to support its engineers in the field.
At the CESA conference in November, Marren then won the Training & Development Award, which was voted for by a panel of judges in recognition of the level of support an organisation provides to staff development.
Marren feels it has a clear focus on training its staff. Rational was the latest product to be added to its portfolio and meant all its engineers would need to be competent in servicing and maintaining the equipment. This led to Marren recruiting one of only three Rational-approved trainers in the UK.
To round the year off Marren won the Service & Maintenance Provider of the year at Catering Insight’s own awards. Malcolm Skinner, operations director at Marren, said: “The fact our customers and suppliers have voted for us in two out of the three awards just proves we must be doing something right. Thank you to all those who did vote and to our great team who deliver such a valuable service.”
Looking ahead to this year, Marren is launching its own branded microwave, backed by a 3-year onsite warranty and with access to a nationwide network of Marren service engineers.
Kelly Barrell, business development manager, commented: “As a service specialist we understand the cost of spare parts, which is why it was important for us to launch a product that was cost effective, particularly for replacement parts. As we enter a new decade, sustainability must be an important factor for us all to consider.”
A substantial number of pre-orders have reportedly already been taken for the new microwave. Stocks should be available from late January 2020.