Marren and Falcon team up for auto microwave launch

The ScanHeat microwave from Falcon crop
Marren and Falcon’s ScanHeat microwave is operated using a barcode on food packaging.

Marren Microwave has developed the new ScanHeat microwave for Falcon.

The user operates the microwave just by scanning the barcode on the food packaging, putting the packet into the oven, and waiting for the beep.

The scanning system should mean the user can’t go wrong, as well as ensuring safety and eating quality.

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ScanHeat’s multi-stage cooking allows three separate steps within each program, designed to make it easy to get the required results. It can hold up to 900 programs, and if more are required, the ScanHeat app can create new ones.

The microwave should also reduce HACCP touch points, since there’s no need to unwrap the food, or to touch the control panel. Hygiene was also considered with the wipe clean oven chamber and the removable roof liner and air filter.

The ScanHeat is also stackable, with no need for additional kit – so two microwaves occupy the same footprint as one.

Falcon will be offering a full customer after sales package, including training, while Marren will be delivering comprehensive service support.

Lawrence Hughes, sales director of Falcon, said: “Marren is the microwave specialist. It develops excellent microwaves and backs them up with award-winning, market-leading service. When we realised our customers had a requirement for this type of technology, Marren was the obvious partner of choice for us.”

Marren will offer a choice of service packages, from full PPM to ad hoc repair. As a microwave specialist, its engineers deliver a first-time fix rate of 95%.

Amongst the company’s service industry ‘firsts’ are smart glasses for engineers. They allow managers in the office to ‘see’ through the glasses the engineers in the field are wearing, so they can offer direct support and help sort any technical problem.

Marren’s business development manager Kelly Barrell commented: “We are really excited to be working with an iconic brand like Falcon Foodservice Equipment on the ScanHeat microwave. After focusing on this project for over 16 months it’s so rewarding to see it winging its way into the market.”

Hughes added: “ScanHeat’s ‘scan-heat-eat’ offer provides a safe, effective cooking solution in a huge range of sites, across the industry. We expect it to appeal especially in sectors such as self-service, QSR, universities, canteens and hospitals.”

Tags : Falconmarrenmicrowaveprime cooking equipment
Clare Nicholls

The author Clare Nicholls

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