Lincat is extending its warranty for all products sold in the UK and Ireland to two years onsite parts and labour with immediate effect.
Currently two-year terms are only provided for Lincat’s Opus700 products and Opus combi steamers.
The move means that Lincat will now offer a uniform warranty across its entire range, from the smallest Lynx 400 boiling top to a 40-grid combi steamer.
Nick McDonald, marketing director of Lincat, said the decision follows a steady reduction in the number of warranty claims over recent years and reflected the manufacturer’s “confidence” in its range.
“We have one of the largest R&D departments in the industry and this means that new products are carefully designed for optimum performance and reliability,” he said.
“This facility also allows us to address any product issues swiftly and effectively. So confident are we in the quality and reliability of Lincat products, that we are able now to offer warranty terms which are typically twice as good as the industry average, especially for light duty equipment.”
The new extended warranty will apply to all 450 products that Lincat supplies in the UK, covering cooking, holding and food display. Spare parts continue to be covered for 90 days.
“Competitors often offer only a one-year warranty and some cover parts only whilst others require faulty products to be returned to the supplier for repair, adding to downtime,” continued McDonald.
“By contrast ours is an onsite warranty covering parts and labour, and is supported by a network of experienced engineers. The only exceptions are consumable items such as bulbs and toaster elements."