Küppersbusch names warranty firm after professional appliance sector exit

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Küppersbusch is exiting the professional kitchen market.

German-headquartered cooking equipment manufacturer Küppersbusch has appointed a servicing firm to deal with its professional appliance work after it exits the sector.

Earlier this year the company announced it would focus its business on household appliances only, and wind down its professional kitchen division by the end of 2020.

As of 21 September 2020, compatriot company Servator Serviceline has been carrying out support services and warranty work for Küppersbusch as part of a service contract. All warranty obligations until the end of 2022 are assumed by the servicing firm, though it is not clear if this is for Germany only, or whether this applies internationally.

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Servator Serviceline will also guarantee the supply of individual parts for all previous Küppersbusch product lines. The service package includes technical support for specialist dealers.

The manufacturer’s departure from the catering equipment sector is said to be based on a decision by its Swiss shareholder, Heritage B. Existing orders will be completed beyond the closure of the company. Küppersbusch Hausgeräte, the domestic division, will continue its operations in Gelsenkirchen.

Meanwhile, Servator Serviceline’s parent company, the Gustatus Group, is intending to launch a comparable series to the Küppersbusch Premium Line 850 modular cooking range in January. This was agreed after negotiations with Heritage B.

In future, production will take place at Gustatus’ sites in Germany, while separate sales company will look after the dealer network, including training. Gustatus is also planning investments in its resources for the further development of the technology, with a focus on automation and networking.

Tags : businesscooking equipmentgustatus groupKüppersbuschprime cooking equipmentservator servicelineWarranty
Clare Nicholls

The author Clare Nicholls

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