Kent-based Jestic Foodservice Equipment has launched Jestic Technical Services.
Incorporating the existing heritage and expertise of the ServEquip brand and the specialist knowledge of Hugall Services, two of Jestic’s recent acquisitions, the new service division will provide an aftersales solution under one banner.
Jestic Technical Services should complement equipment sales by offering a range of packages and solutions, each designed to meet the demands of the individual business.
Neill Pearson, service director at Jestic explained: “A commercial kitchen is an extremely demanding setup and one that will naturally take its toll on equipment, no matter how robust a design may be.
“Jestic Technical Services provides experts available in person and on the phone who can take care of any issues that may arise during operation.
“It is not just about having engineer availability to fix an issue, it is just as important to have a preventative maintenance schedule in place.
“Designed to ensure an appliance operates as efficiently as the first day it was installed, a planned aftercare solution allows us to give customers priority response, legislation advice and compliance and a first time fix rate of almost 90%.”
Jestic Technical Services offers nationwide coverage with a first time fix target of 90% and a response time target of 95%, the latter of which is defined by the customer’s contract but can vary from 4 hours, up to next day.
Using official OEM parts and the experience of factory-trained engineers, Jestic Technical Services has already reported first time fix results of 88%.