IFSE transforms large London hospital

IFSE’s design for Epsom and St Helier Hospital’s catering areas features an open servery.

IFSE has transformed Epsom and St Helier Hospital’s catering area through a complete refurbishment of the fourth-floor ward into a restaurant and break area for staff and patients.

Founded in 1938, the hospital is a large NHS facility with over 600 beds, offering a full range of services, including a 24-hour accident and emergency department.

As the hospital got bigger, the existing small catering areas weren’t able to keep up with the growing demand of the hospital staff and patient numbers.

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Originally put to tender, IFSE partnered with Mitie Healthcare, part of Cleaning and Environmental Services, to put together a design presentation with concept ideas to find a solution to the problem. IFSE won the contract, it believes due to outstanding design and innovative use of space. The refurbishment would now occupy a fourth-floor ward and a much larger space than the previous catering areas.

The design included a bespoke linear style main counter with wood vinyl effect and clear white counter tops. An Electrolux Libero mobile cooking unit was built into the counter top to give the chefs the ability to enhance the food offering and create quick dishes for customers and patients on the go. The Libero cooking unit also features an anti-odour system with triple filtering ventilation to reduce odours emitted during cooking.

Bright and colourful bench seating with a central grab-and-go POS food display was installed adjacent to the servery counter to allow for a ‘one way’ system that should improve the flow of people in the restaurant.

The most unique part of the IFSE design included a quiet area with noise cancelling booths for staff and patients to relax in a tranquil environment, adding a relaxed area to an otherwise bustling hospital.

Back of house equipment included Fagor prime cooking equipment and refrigeration, plus Unox combination ovens as well as the new SpeeDelight high speed cooker from Electrolux.

Logistically, the location of the restaurant on the fourth floor made supplying large equipment difficult and working near noise sensitive and busy locations within the hospital. However IFSE feels that thanks to its experienced building and installation teams, the project was delivered on time and on budget.

Jeremy Henshaw, the director dedicated to the project, summed up the refurbishment: “Logistically and operationally this was a difficult but fantastic project to be a part of, thanks to the hard work of our projects manager, Paul Hume, the implementation of this project was a great success. Our partnership with Mitie and the team at the hospital meant that we were able to create a modern, uplifting and inviting area for patients and staff to eat and relax in. We’re excited to extend this partnership further into different locations with Mitie and the NHS in the future.”

Tags : distributorhospitalsifseinternational food service equipmentProject
Clare Nicholls

The author Clare Nicholls


  1. Well done Jeremy and the IFSE team in producing and completing another innovative and outstanding design and build project. Look forward to hearing about the next successful project!

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