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Houno blazes trail with enhanced combi warranty

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Cooking equipment manufacturer Houno has thrown down the gauntlet to its combi oven rivals by announcing a four-year warranty on its machines.

The enhanced parts and labour offers includes three annual service visits and is available for free to any customer that registers on its website within eight weeks of installation.

Houno believes there is no other combi brand that can match its terms today and said it would give distributors a compelling ‘lifetime cost’ argument to take to end-users.

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The four-year warranty trumps the Middleby-owned brand’s former product support offering in the UK by giving customers an additional 12 months parts and labour cover, as well as free annual service visits. Previously, customers had to pay for those maintenance checks.

Middleby UK sales director, Kenny Smith, said Houno’s service record had provided it with the flexibility to make the warranty more attractive for customers.

“Following field trials in which the ovens were annually serviced, the company was convinced that [a four-year warranty] was cost-effective for Houno, but more importantly the end-user,” he explained. “Houno only uses high quality parts and we have found that because of this our breakdown record is second to none. Adding our new warranty is a great benefit to all our customers.”

Smith insisted distributors would benefit from the move by being able to sell customers a machine that is covered for repairs over a longer period and delivers the peace of mind many users want.

“There is no other combi manufacturer in the market that compares to our warranty,” he said. “With the free service this will reduce customer having breakdowns when the oven is most needed. We believe that Houno ovens are the best built ovens in the market and are proving this with our commitment to our warranty. We are following the motoring manufacturing warranty model — the only difference is that we are including the servicing free.”

The terms of the four-year warranty state that an active water filter treatment must be fitted to the oven throughout its life and that the oven is cleaned daily with a Houno-authorised cleaning chemical.

Tags : catering equipmentcombi ovenscooking equipmentProductsservicesWarranty
Andrew Seymour

The author Andrew Seymour

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