A new management team has been set the task of revitalising Hobart’s service division as 2018 ushers in a fresh approach to business.
The new four-strong team shares over 80-years of industry experience and includes the company’s first female sales director.
MD Keith Mackie, formerly of UCC Coffee who reportedly played a key role in transforming the operations side of that business, joins sales director Louise Plant, previously of service specialist JLA, finance director, Darren Beech, formerly of Premier Foods, and operations director, Christian Hampshire, who has joined from Miele.
Mackie detailed: “For many years Hobart Service has quietly gone about its business with a network of over 160 directly employed technicians, delivering high quality reactive and planned maintenance to a ‘who’s who’ of customers nationwide. I am delighted to have built a team with vast experience working with high quality corporate brands and entrepreneurial customer-focused backgrounds.
“Our task as the incoming management team is to firmly establish the division as the best in class for service support, raising awareness of our core strengths – the fact we service all makes and models alongside an unparalleled nationwide reach.”
He continued: “The expertise and relationships we have built through our shared time in the industry will also be leveraged to help grow the division. Hobart Service UK is a business within a global manufacturing and service conglomerate, ITW with all the expertise, backup and resource that delivers.
“The division holds an enviable position in the UK market as a brand leader and is now set to take its service offering to a different level to ensure brand protection and future growth. Establishing ourselves as market leaders is a task that we take on with great excitement and enthusiasm.”
Hobart’s service programmes include year-round support; 24-hour access to technical, operator and spares information and access to 160 fully trained company-employed technicians.