Peterborough-based specialist maintenance division, Hobart Service, has stood behind its ongoing service delivery promises to new and existing customers, despite a reported shortage of parts across the industry due to supply chain turbulence.
The global pandemic has disrupted multiple supply chain lines across the world, and the equipment and parts industry is now experiencing rising commodity prices and supply chain issues, which are causing impractical lead times for parts delivery and impacting businesses during their busiest periods following reopening.
The pressure on supply chains may increase further following Boris Johnson’s green light to lift all lockdown restrictions as planned on Monday 19 July.
Hobart Service has commented on the situation, with MD Keith Mackie stating: “Despite the difficult environment we’ve all experienced over the past 16 months, we remain focused on continuing to improve our business for the long term – for both our workforce and our customers.
“It is now more important than ever for customers to understand and be educated on the value of working with the manufacturer for equipment service and repair – our 94% first time fix rate improves operator revenue and profitability.
“We have over 90% of parts in UK stock, which is why our clients trust us as the manufacturer to look after their equipment and minimise downtime.”
Mackie emphasised the financial impact of equipment downtime: “For example, a high use combi oven in a large pub/restaurant easily generates £250 per hour in revenue. Even with a swift response of 6 hours, the downtime cost is £1,500. If the machine is not repaired first time that downtime can be at least doubled to £3,000. Not only is the immediate revenue lost but there is also potential for customers not to return – damaging to the revenue alongside the brand reputation.”
According to Hobart Service, after almost 16 months of closure, it is paramount for hospitality and retail businesses, to remain open for service. A faulty piece of equipment can make operations grind to a halt immediately, which quickly hits bottom-line for all businesses.
Whilst the firm does look after other brands, the UK-wide technicians are specialists in Hobart equipment and are said to carry the parts, tools and software required to ensure the maximum chance of a first time fix and reduce operator downtime and lost revenue.