Hobart’s service division has created what it claims is the industry’s first professional service plan to replace parts before they wear out.
The company says the introduction of its ‘Prosurance Service Plan’ will help end-clients avoid costly and disruptive equipment breakdowns.
Hobart Service aims to reduce kitchen downtime as much as possible by encouraging customers to embrace a preventative rather than reactive approach to catering equipment maintenance.
Simon Lohse, director at Hobart Service, said: “Prosurance is a comprehensive, proactive approach to equipment care that helps prevent breakdowns and keeps kitchens up and running when it matters most.
Lohse described the plan as the “next level of care” up from its existing service programmes.
Like its existing packages, the offer isn’t only limited to Hobart kit but includes all brands of catering equipment.
Lohse added: “The beauty of Prosurance is that it is an ongoing maintenance programme that is forward looking, tackling most issues before they result in equipment problems or breakdowns. Traditional service arrangements only deal with existing problems and maintenance issues — so Prosurance is perfect for operators that want to look ahead and do everything they can to prevent equipment problems arising, avoiding unforeseen bills.”
The cost of the service includes the replacement of known high-wear parts identified through life-testing and warranty data, all labour and call-out charges, and the supply of genuine manufacturer parts, irrespective of brand.
Pub and restaurant operator Mitchells & Butlers (M&B) has become one of the first operators to sign up for Prosurance.
John McCleary, the company’s head of building maintenance, said it is now being used by more than 150 of its outlets. “Having Prosurance means we have seen a significant reduction in equipment downtime with a 24% decline in breakdown call-out time and a corresponding reduction in maintenance costs,” he stated.