Hobart Service launches fixed price repair initiative

Hobart Service crop
Hobart Service’s fixed price offer includes call out fee, labour, OEM parts, and a 6-month repair guarantee.

Hobart Service has introduced a fixed price servicing offer with the aim to help support foodservice venues with reopening after lockdown.

The fixed price repairs offer is available to businesses which do not currently have a contract with the catering equipment service company.

The nationwide team of specialist service technicians have promised to fix appliances or refund the cost, backed up by over 80% first time fix rate during 2020.

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The offer is available to businesses with Hobart, Bonnet and Ecomax catering equipment, with the fixed price starting from £279+VAT, which includes call out fee, labour, OEM parts, and a 6-month repair guarantee.

Over the past year, Hobart Service has also offered open access to its library of operational guides, created a suite of shutdown and restart support documents and has been in dialogue with service contract customers, both new and existing, to help with any challenges or changes to circumstances.

In addition, a series of updated FAQs and step-by-step guides have also recently been released to help assist kitchen equipment restarts after long periods of inactivity, based on regular issues that are being reported.

Keith Mackie, MD of Hobart Service said: “As businesses return back to their premises after long lockdowns and periods of machines being unused, we’ve seen an increase in support and repair enquiries from businesses who are not in service maintenance contracts with us.

“We recognise this has been a considerably financially challenging time for all businesses, especially those in hospitality and retail, and want to offer fixed price repairs to help support their reopening.

“Throughout this year Hobart Service has maintained and exceeded our SLAs for our customers who benefit from our service and maintenance agreements, and we’ve identified a need to extend this support to the industry with this offer.”

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Clare Nicholls

The author Clare Nicholls

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