Hobart Service invests in further support resources for reopening demands

HOBART-Service_Restart-Video-Mark-Whitmarsh crop
Hobart Service technical operations manager Mark Whitmarsh has recorded demonstration videos.

Hobart Service has invested in and released further support content based on the demand trends it has seen in the marketplace during the first stage of reopening.

The maintenance division has actively monitored the catering equipment service requests being reported by hospitality businesses during the first stage of outdoor only reopening, and has acted quickly to create a further round of support documentation to help these businesses – taking the lead to go above and beyond to support the industry, as they have over the past 12 months.

Hobart Service underlined to dealers that it has identified resources that are available for their usage if required, based on enquiry types.

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The new series of support content comes in the form of video, as 68% of consumers prefer guidance information that is presented in an easy to digest and follow, video format.

Some topics covered include the importance of deep cleaning commercial dishwashers regularly to optimise functionality and kill bacteria, how to restart, clean and troubleshoot common commercial dishwasher problem and reasons why dishes may not be coming out clean.

All support video content can be viewed on the Hobart Service YouTube channel

In addition, a series of updated FAQs and step-by-step guides have also recently been released to help assist kitchen equipment restarts after long periods of inactivity, based on regular issues that are being reported.

Keith Mackie, MD of Hobart Service said: “Hobart Service tends to be more end-user centric, which is how we have promptly identified an industry demand for video guides content.

“This new suite of videos is to help operators safety start up their equipment, however is it important to ensure you are health and safety compliant (gas safe, pressure vessel tested etc.). If operators do need assistance, they can give us a call and we will do all we can both technically and commercially to help you get up and running.”

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Clare Nicholls

The author Clare Nicholls

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