Hobart Service has confirmed it will maintain and exceed full national service support during lockdown phase two.
The Peterborough-based specialist service maintenance division previously managed operations successfully during the first lockdown period.
The team will again maintain full national coverage during the next 4 weeks following the announcements made over the weekend of a second lockdown starting today in England.
The decision for the company to maintain full national coverage was made in conjunction and with the full backing of Hobart Service’s parent company, ITW.
Alongside a nationwide team of service technicians who will continue to be on call for catering equipment repairs and planned maintenance checks, Hobart Service also confirmed its parts supply chain is secure with £6m in stock. Planning capabilities are in place and customer service support staff are available to take call and support customers with any issues.
At the start of the first lockdown in March 2020, the business created a dual business support unit to help customers through any changes to their circumstances caused by Covid-19.
The firm believes this support unit was a demonstration of commitment to maintain UK coverage to all customers requiring its services throughout lockdown. It comprised a UK-wide team of service technicians and sales professionals and enabled key services to have full access to commercial catering equipment, maintenance and spares.
The sectors that will be a priority for the business during the second lockdown are healthcare; defence establishments and the food supply chain customers.
Keith Mackie, Hobart Service MD commented: “We have exceeded expectations during the first phase of lockdown and showcased our commitment to customers and sectors that have needed us the most.
“We are more committed than ever to exceeding our SLAs and we are confident our operations in place to achieve this, the team have received many messages of thanks and recognition for their previous support. Our lessons from earlier in the year put us in a good position for the next few weeks and the future.”