In the wake of the Covid-19 emergency, Hobart has created a UK-wide engineer taskforce of service professionals who have volunteered to remain operational, ensuring a priority service to key worker sites.
Allied to this, the company has increased its on-site spares stockholding to in excess of £6m – an unprecedented move that it says will enable a next day, ‘in-boot’ delivery service to ensure minimum machine downtime and disruption.
In a joint statement, MD of equipment, David Riley and MD of service, Keith Mackie, said: “The Hobart UK crisis management team is meeting regularly to manage and monitor our operation in light of the ever-changing news on the pandemic.
“Whilst, as for us all, there are serious commercial considerations and implications related to this crisis, Hobart UK is also very aware of the part we can play in support of key services across the country; we have ample stock of both new machines and spare parts, our field operation is maintaining SLAs and our technicians continue to provide full UK coverage.”
They concluded: “Whilst we endeavour to serve all our customers as usual, we do feel it important to state that we are committed to prioritising healthcare, education, emergency services and food supply chain establishments. We will be working closely with these organisations to ensure equipment is available where most needed.”
