Glen Dimplex Professional Appliances, the manufacturer of Burco and Lec Commercial appliances, has announced a stock holding of over 1,500 of the most common spare parts lines at the company’s base in Prescot, Merseyside.
The spare parts service is designed to work in conjunction with Fixd, Glen Dimplex Professional Appliances’ preventative maintenance and warranty service launched last year. A nationwide fleet of engineers, specialising in Burco and Lec Commercial appliances, Fixd offers in and out of warranty work.
In stock and ready to ship, spares such as replacement bulbs, filters, glass doors, additional shelves and cleaning and descaling products can be dispatched directly to the caterer or sent out with one of the company’s dedicated Fixd engineers for a scheduled service or maintenance visit.
A team of experienced factory-trained telephone service advisors are said to be available to assist in the identification of a particular spare part, either from a pre-determined diagnostic code or operator description, before placing the order ready for transport.
Jon Usher, head of UK sales and marketing at Glen Dimplex Professional Appliances said: “Burco and Lec Commercial products have long featured some of the best warranties available, demonstrating our continued confidence in the quality and reliability of our equipment.
“That being said, we are also aware of the importance of appliances being in top working order at all times. By holding a stock of over 1,500 spare parts at our base in the UK we are able to quickly identify, pack and ship the necessary parts in the shortest possible time. Should further maintenance or servicing be required, we are able to provide the Fixd engineer with the specific part prior to arriving on site, reducing downtime and significantly increasing the first time fix results of a call out.”