GEV Catering Spares revealed today that it will now be able to fulfil next-day delivery on parts orders that are placed as late as 6pm.
Over the last 18 months several spares providers have moved to a 5pm deadline to offer more flexibility to engineers, but GEV hopes the extra hour’s grace will make a difference for customers requiring a quick turnaround.
The 6pm cut-off time applies to all orders through its online webshop. For email, phone and fax orders a 5pm deadline applies.
GEV says the move will allow service engineers to obtain urgent parts for repairs the next day. It insists it can get parts to any UK mainland destination in that timeframe except the Scottish highlands.
Bryn Vivian, GEV’s UK managing director, said the extended cut-off times were the latest in the industry. “We understand the importance of providing a speedy service and we strive to provide the best customer service, so we’ve extended our order cut-off times to reflect this,” he commented.
GEV’s new logistics centre has a much better capacity to handle a large volume of orders, which is one of the reasons it has been able to extend the cut-off time.
The introduction of its first phone app earlier this year now means that engineers on site can source and order parts for next-day delivery right up until the clock strikes six.
Vivian added: “When kitchens have equipment that’s out of service and waiting for replacement parts, those parts are needed as soon as possible in order to keep the kitchen running and minimise down time. Faster delivery of parts also helps the service engineers, who are under pressure to carry out the repair as soon as possible.”
GEV UK is part of the Munich-based GEV Group, one of the largest wholesalers of catering spare parts in Europe.
UK customers are looked after by the GEV Support Team based in the Midlands, from where it offers next-day delivery on 70,000 lines covering all types of equipment and 450 brands. Its web shop now contains a database of more than one million catering parts.