German manufacturers Rational and Meiko have both reported their production facilities remain operational throughout the coronavirus crisis.
Offenburg-headquartered Meiko posted a message from its CEO Dr Stefan Scheringer and Sebastian Hainz, vice president, sales and marketing, on its website: “For now, business at Meiko Group headquarters is carrying on mostly as normal. Production and dispatch are running to schedule; however, we expect to feel more pronounced effects in the medium term.
“Our main priority in this period is the health of our 2,600 employees around the world. We are keeping business running and keeping our employees informed on the latest developments by using a range of channels including e-mail, video broadcasts, online conferencing and our in-house Meiko app.”
“We are implementing social distancing measures everywhere in the world: any work that is not location dependent is carried out at home.”
However, the statement did detail: “Our sales and service companies are affected by government-ordered shutdowns where these have been mandated, including in Italy, India, Malaysia and Austria. Even in these circumstances, our emergency team is on standby so that we can carry out urgent servicing work, especially in hospitals and other medical facilities, and we can supply these institutions with cleaning and disinfection appliances or warewashing technology.
“The general trend is now moving back towards normality in China. Meiko production recommenced several weeks ago. The Meiko Service team can now move freely again within each province. And there are signs of hope: the first restaurants and hotels are starting to reopen.”
This message was then followed up by the warewasher manufacturer’s UK branch, which said: “Meiko UK is reassuring users of Meiko warewashing and bed pan washing equipment that emergency breakdown cover for all Meiko machines in hospitals and care homes is available via Meiko UK Technical Services and our catering equipment distributor partners.”
Meiko UK MD Paul Anderson underlined: “The priority is to take all necessary steps to ensure the continued warewashing capability for all Meiko users in the healthcare sector at this crucial time.
“Technical support could become compromised if engineers are forced into self-isolation. Hospital Estates Departments are also under huge pressure and may welcome extra support at this crucial time.”
He believes: “We must work together to ensure maintenance cover for Meiko users over the coming months.
“Even if a care home or hospital has cases of the virus, engineers will attend, as long as the site has the correct hygiene practices in place and the engineers can work in an isolated and controlled area with consideration to social distancing.”
For contracted customers Meiko UK and its distributor partners aim to attend breakdown calls within 8 working hours. Dependant on location, Meiko UK can also prioritise a four-hour response.
Over at combi oven manufacturer Rational, it released a statement to say: “We would like to emphasise that our plants in Landsberg am Lech, Germany (SelfCookingCenter and CombiMaster Plus) and Wittenheim, France (VarioCookingCenter) are running smoothly and are fully capable of supplying our customers.
“You can reach our Rational chefs as well as our Rational service managers under the usual telephone numbers.”
Though the company did add: “However, due to restrictions in the international movement of goods, delivery times may be slightly longer in individual cases.”