While the coronavirus pandemic has now restricted UK foodservice sites to only offering delivery or takeaway services, the catering equipment manufacturer and supplier community continues to reassure dealers and end users that it ready to serve them if necessary.
Pentland Wholesale is one supplier releasing a statement, which said: “We are extremely well-prepared for every eventuality with the measures that we have implemented.
“We are continually monitoring development and remain open and fully operational to provide you with continuing sales support, customer service, technical advice, product availability and flexible delivery and installation services.
“Please rest assured all our team are contactable through the office and individually contactable by phone and email.”
Foster and sister company Gamko also sought to reassure the industry, with commercial director Rebecca Vincent writing: “I would like to take this opportunity to confirm that the availability of our products and services remains unaffected. The business is fully operational, ensuring regularity of production, distribution, technical service and commercial assistance.”
She reported the refrigeration specialist has a healthy stock of finished goods, in combination with holding items in component form at the manufacturing plant, allowing “significant flexibility and continuity of product supply on demand”.
“Our supply pipelines are currently full due to provision for Brexit, ensuring an overstocking of componentry to allow a large surplus for safety in instances such as this.”
Jestic too says that it is business as usual, though it has instructed its sales teams to avoid visiting customers but to stay in touch using communication technologies. MD Ben Dale stated: “Our technical services team are still attending service and maintenance calls across the UK – whilst implementing the same stringent hygiene measures as our head office staff, and complying with any Covid-19 hygiene protocols at customer’s premises.
“We are continually liaising with our manufacturing partners around the world and we will notify our customers should we experience any problems with the supply chain for our world class catering equipment brands.”
At coffee machine specialist, Caffeine Ltd, it posted on social media that it is doing its “utmost to remain flexible and adapt to the needs” of its customers.
The statement said: “We had already made plans and actioned an increase of UK stock holding and are ready to serve our current/new customers with coffee machines or wholesale coffee at any time.
“We have no plans to close our doors and will be available to support all businesses from large to small with a drop of the good stuff.”
The company reported its supply chain, lead time and delivery commitments are all currently unaffected.
Food preparation equipment specialist Robot-Coupe UK also posted it will still be operating. It statement detailed: “Our customer service team and area sales managers are all available during normal working hours and will do their possible to assist.
“However, due to the current situation, all orders received will be dispatched the following working day.
“If you have a machine that requires a repair please arrange to return it to us at our Isleworth address.”