Follett Europe/QualServ International, which designs and manufactures kitchen equipment, including refrigeration, freezers, holding cabinets, hoods, counters and prep lines, is the latest in a succession of manufacturers to agree to a Master Distributor Agreement (MDA) with First Choice Group.
Joining Qualserv Solutions International, a division of the Middleby Corporation, in 2019, Follett Europe/QualServ International’s team creates kitchen solutions for many of Europe’s major foodservice chains and groups.
This latest announcement sees the firm join a number of other Middleby Corporation brands, including, Pitco, Middleby Marshall, MagiKitch’n and Blodgett in becoming an exclusive manufacturer partner of First Choice Group. As the UK’s largest stockist of OEM spare parts, the agreement will establish a rapid up-stocking of all the most common Follett Europe/QualServ International parts at First Choice’s dedicated headquarters in Cannock.
Steven McLaren, head of manufacturer partnerships at First Choice Group said: “As one of the most respected names in the foodservice sector, QualServ Solutions International and Middleby Corporation offer some of the most advanced foodservice equipment solutions. To add another of the group’s leading brands, Follett Europe/QualServ International to our line-up of exclusive manufacturer partners is something we are all extremely proud of.
“Not only does this strengthen our relationship with the North American brand, but it also gives our customers access to a full range of genuine OEM spare parts, accessories, and consumables, alongside the resources, manuals, guides and diagrams for the company’s portfolio.”
Identifiable on the First Choice Group ecommerce website and transactional app, Follett Europe/QualServ International parts and consumables are now available with same-day dispatch (on weekday orders placed by 7pm) and next day delivery as standard.
Bartosz Zborowski, customer care manager at Follett Europe/QualServ International added: “At Follett Europe/QualServ International, our continuing goal is to reach 100% customer satisfaction, while conducting business relationships with honesty, integrity and respect. This agreement with First Choice Group achieves just this.
“By partnering with the UK’s largest stockist of genuine OEM spare parts, we have the reassurance that our customers across the UK, will have quick access to the necessary parts and accessories for their equipment. Backed by First Choice Group’s award-winning customer service and outstanding logistical solutions, those operating their business with Follett Europe/QualServ International equipment, or engineers and technicians aiming to stock their van with the most common spare parts, will benefit from this latest agreement.”