Refrigeration and air conditioning servicing specialist Flowrite has won the Contractor of the Year category at this year’s RAC Cooling Industry Awards.
The award judges commented: “We were particularly impressed with Flowrite’s approach to customer needs.”
The firm believes its strength lies in its team’s commitment to our four key behaviours: visibility, excellence, ownership and trust. It prioritises these behaviours and aims to implement them in the field for every client it serves, including Nandos and Whitbread.
The judges also recognised Flowrite for using one-on-one behavioural training to help every engineer adjust to the firm’s working values. By focusing on its employees, the company aims to ensure that everyone in the organisation commits to the same set of core values that protect customers and maintain its integrity.
Flowrite’s award entry submission informed the judges about its growing partners, as well as its policy to Aeromark asset tag each visit. This dynamic and live management of its customers’ assets allows the team to build up a service history from day one and plan maintenance checks to prevent the equipment from breaking down. This should also provide a complete lifecycle cost of individual assets, allowing key decisions to be made about capital replacement. This policy is geared towards achieving the firm’s core behaviours of visibility and trust, enabling customers to see what it is doing and why.
Furthermore, the RAC judges liked Flowrite’s CoolerResponse remote monitoring technology which is designed to help customers better maintain their cooling equipment. The firm uses the technology to train its customers about the benefits of maintaining their systems.
Finally, the judges admired Flowrite’s aim to take the time to understand its customers before making any recommendations or changes, including working in their kitchens to experience their challenges first-hand and come up with solutions which best meet their requirements.
Tod Harrison, CEO at Flowrite Services commented: “For the past 3 years, the whole team has worked hard to implement the Flowrite Behaviours.
“It’s great to have that effort recognised, and for Flowrite to be viewed as the one to beat in refrigeration and air conditioning. Congratulations and thank you to all who were involved in this monumental and impressive achievement.”