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Flexeserve CEO celebrates 25 years of service

JJ 25YR 1 crop
Jamie Joyce (centre), celebrated with chairman and founder Alan Nuttall (left), Warwick Wakefield, customer experience director (right) and the Flexeserve team.

Flexeserve CEO Jamie Joyce is celebrating 25 years of working for The Alan Nuttall Partnership.

Starting as a teenager sweeping the factory floor, he has worked his way up to the very top of the business. It’s a result of The Alan Nuttall Partnership providing opportunity, which he believes in extending to all partners within the employee-owned company.

Joyce detailed: “It’s one of those ‘man and boy’ stories with some incredible opportunities mixed in.

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“I never want to work anywhere else. I absolutely love my job and I feel very fortunate to be where I am within the partnership. I also believe that we offer – and must continue to offer – similar opportunities for progression to those with the ambition and ability to drive the company forward.”

He started at the business in July 1995. A year later, he joined production support for 3 years, and then acted as a project manager. From there, he progressed through a number of roles, as his skills and abilities surfaced and developed.

Then in 2016 he became commercial and operations director of Flexeserve – placing him in a position to shape the direction of the business.

Joyce feels he created a strategy for what was to become the company’s flagship product, the hot holding merchandiser, the Flexeserve Zone. His vision was to create a comprehensive service around the technology, to achieve a competitive advantage within the market. This involved developing a team, a product and the facilities to put the Flexeserve brand at the forefront of the industry.

As a result of this strategy, Flexeserve generated sustained domestic and global year-on-year sales growth. Its success also led to Joyce being offered the position of CEO in 2018.

Alan Nuttall, chairman of the partnership, said: “I remember meeting Jamie in the factory on what might well have been his very first week working with us. I recall speaking with him and then telling Mick Steele [technical director] that he seemed like a bright spark with a great future ahead of him. Who could have known just how right that statement was!

“And now, here we are, 25 years later. We’re several years into realising a strategy and vision – of Jamie’s own creation – which has revolutionised this part of the business.

“I couldn’t be more proud of the great ideas and hard work that have poured out of Jamie and his team – their products and services have put them well ahead within the marketplace.”

Joyce continued: “Flexeserve is enabling food outlets across the globe to improve their hot food-to-go offering, reduce waste and create new opportunities for their business. That’s something the team and I are immensely proud of – we’re focused on improving the hot food-to-go sector, and we’re doing just that.

“To reach this milestone at such a pivotal moment for the business, it’s a good reminder of how far we’ve come.

“Needless to say, the success of Flexeserve Zone over recent years would not have been possible without the team of talented, committed people we’ve put together. I’m very grateful to everyone that has helped get Flexeserve to where it is today – and where it will be tomorrow, at the forefront of the hot food-to-go market.”

With Flexeserve enjoying excellent sales growth – particularly internationally – even during the pandemic, Joyce believes the future is bright for the business.

The company is set to launch a new product this year, to address the developing hot-holding requirements of the wider food industry.

He concluded: “We’re continuing to push things forward – the world of foodservice and retailing is changing. Recent events have made sure of that – accelerating the desire for hot-holding. We’re ensuring that we’re on hand to help customers create the right solutions for their consumers. It’s a very exciting time for us – here’s to the next 25 years.”

Tags : anniversaryflexeservehot holdingnuttall's
Clare Nicholls

The author Clare Nicholls

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