Spares specialist First Choice Group has extended its cooperation with Hobart Service by enabling the manufacturer’s technicians to order PPE kit direct to their vans via its online portal.
First Choice sent its transactional website live over the summer, and while it has been offering engineer PPE kit since mid-2018, this latest development means that Hobart Service’s engineers can access this more easily.
Head of marketing at First Choice, Julian Fisher, detailed the development of the offering: “Through conversations with training course attendees, customers and our manufacturer partners, it quickly became apparent that a demand gap had emerged that needed to be solved; ensuring that service technicians are equipped with the very best catering equipment specific tools, bags, workwear and PPE.
“For the last couple of years, we have been working closely with one of our major manufacturer partners, Hobart UK Service, to develop solutions for their service technicians. Our first collaboration was to create a van stock tool kit bag suited to the needs of catering equipment service. The kit we developed provided technicians the option of a standard tool kit bag, or a trolley/rucksack tool bag suited to use in bigger cities where site access is only on foot.”
In mid-2018, First Choice launched four additional kits for Hobart UK Service, tailored to the requirements of their technicians. These comprised: health and safety kit, gas safe kit, workwear and PPE, and equipment installation parts kit.
Fisher continued: “To make the ordering process for this kit as easy and fast as possible for the technicians, we developed an online ordering platform with the available options. The result was that service managers found that technicians spent less time shopping around for tools and equipment and were completing more service calls – so win, win.
“With fast response auto-replenishment systems in place for reordering tools by quantity and value, technician managers at Hobart UK Service saw significant savings in both time and resources. With momentum gaining, we continued to work on further solutions together to simplify the procurement process and reduce resource drain for sourcing sundry or small items that technicians use on a daily basis.”
Hobart UK quality, health and safety manager, Graham Emerton, commented: “Ordering of PPE is quick and hassle-free, use of the online portal is easy for our technicians to use in the field.”
While Hobart Service director Keith Mackie added: “Hobart Service worked closely with our key suppliers First Choice to bolster PPE supply provisions to enable our field operatives to work safely and have adequate equipment provided for them to carry out their day to day roles.
“There are new risk assessments specifically for supporting workers having to attend sites within potentially high-risk areas.
“We are regularly communicating to our field service staff and internal employees to provide government guidance updates in order to ensure the business remains compliant and in line with current requirements.”