FEA has warned that operators who are postponing service visits and Planned Preventative Maintenance (PPM) calls are not only putting customers and staff at risk, but are also creating serious problems for the industry in the coming months.
The easing of lockdown has led to foodservice operators working hard to try to make up for lost time. FEA is calling for common sense to prevail, warning that any delay in servicing appliances could be potentially dangerous and costly, and create a backlog that will itself create further delays as service providers struggle to catch up.
Malcolm Skinner, chair of FEA’s Service Providers Group, said: “If the delays to PPM mount up too much, service providers simply won’t have the capacity to reschedule all the missed visits, once operators come to their senses.
“We need to keep equipment working safely and efficiently – and that means keeping up with the servicing, too. Delays to PPM are a short-sighted solution that could be disastrous.”
Skinner continued: “The issue is especially worrying with gas equipment. PPM helps ensure compliance and it’s the operator’s legal responsibility to keep staff and customers safe. Plus, a timely service check can save a huge amount of money – especially if the delay leads to equipment failure and the need to replace it.”
For any operator who has delayed a PPM visit, FEA suggests they contact their service provider as quickly as possible to rearrange. If they need to find a new service company, then the association suggests they should always look for one that is recognised by a third party, such as the FEA Accredited Service Provider Scheme.