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Epta UK honoured by major operator group

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L-r: Darren Bunter, Epta; Alan Pike, Epta; Louise Metcalfe, Epta; and Phil Rowe, M&B.

Epta UK, part of the Epta Group, won the Refrigeration Contractor of the Year 2018 Award from Mitchells and Butlers, in recognition for the dedication and effort from the teams across Epta Service and Sales & Projects.

Epta was shortlisted for the award and chosen by directors across M&B for effective account management and service delivery.

Phil Rowe, area building manager for M&B, presented the award to the teams based in Epta UK’s southern premises in Ringwood, Hampshire.

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The refrigeration firm believes that it was recognised for elements including improving back-office work flows and dedicated training videos for engineers, knowledge, teamwork and efficiency.

It also feels that pro-active account management and service delivery were at the heart of this award and the way the company strives for excellence.

M&B was also said to be impressed with how Epta UK worked with the M&B Building & Estate teams to promote the Epta name and other works the company can offer above and beyond the contracted estate.

Epta UK key account manager Louise Metcalfe commented: “All of the teams that work on this account are delighted at receiving recognition for their efforts to drive the effectiveness of this partnership forward and improve the service we deliver to our customers.”

The business has historically provided commercial refrigeration solutions for the grocery-retail sector, however since the acquisition of Cold Service in 2014 the company is increasingly involved within the foodservice sector.

Tags : awardeptaMitchells & ButlersRefrigeration
Clare Nicholls

The author Clare Nicholls

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