Dawson solves customer queries with online chat

Dawson's 2016 results show increased operating losses.

Dawson Food Service Equipment has added a new dimension to its customer services offering by introducing a live online chat facility.

The facility enables customers to talk directly with a member of its customer services team about any issues they may face.

The online chat option automatically comes up on Dawson’s website, and customers simply need to input their name, email address and message to initiate the conversation.

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Dawson says the function is managed by staff at its Barnsley head office. It is available 9am-5pm on Mondays to Fridays.

The online chat software used by Dawson is provided by ClickDesk, which is trusted by more than 35,000 businesses globally.

Dawson is responsible for managing the Comenda, Lainox, Mareno, Rednsik and Rosinox brands in the UK.

Tags : cateringcatering equipmentDistributorsManufacturersonlineonline saleswebsite
Andrew Seymour

The author Andrew Seymour

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