More Dawson Food Service Equipment group brands are to have QR codes available on their appliances from the early part of this year.
Warewashing brand, Comenda, already has this facility available, as it has every unit supplied with an appropriate QR code sticker. When the code is scanned, it takes the user or the engineer straight to product data including instruction manuals and spare parts information.
Combi oven marque, Lainox, will follow suit early this year, while prime cooking equipment brands, Moreno and Rosinox, will launch the facility by the end of this month.
Additionally, Dawson is investing in more technology for its fleet of engineers. From February, the team will go completely paperless and will be equipped with tablet computers to record their work schedule and for customers to sign at the end of jobs. “This will improve our invoicing and speed up our engineers’ reaction times,” commented Dawson MD, Nick Falco.
However, he also revealed to Catering Insight that it is likely the company will have to increase its list prices very soon. “We do not put up our prices every year – we haven’t increased them since 2013,” he said. “But we do have to cover the extra exchange rate costs. It will be a sensible increase across all brands – something agreeable for all parties.”
In a separate development, the firm’s project support team are now fully BIM trained, enabling it to handle enquiries using the latest drawing office technology.
Being trained should mean the firm can handle distribution partner and consultant enquiries in any format with ease, making its service more efficient and accessible.
Falco added: “Being a forward thinking company, it was important that we invested in training for our team in the latest Autodesk technology to ensure we are providing a comprehensive service.”