Warewashing installation and maintenance company Crystaltech has honoured its long-serving employees.
With 10 staff reaching 20 or more years’ service and of those, five being with the company for over 25 years, including one engineer who is about to clock up his 30th year, Crystaltech management wanted to thank its remote team.
Therefore MDs Derek and Maxine Maher set up area meetings with groups of engineers during a week-long UK tour.
Derek attributes good staff retention to being a family business where both he and his wife, who run the business together, are approachable: “We are passionate about what we do at Crystaltech and ensure all our staff feel they can talk to us 7 days a week – and they do,” he said.
“Easy dialogue with employees is crucial in this industry as our 60-plus engineers work out of the office across all regions of the UK and are on call for our customers 24/7 all year round.”
He added: “These meetings are ideal opportunities for engineers to be able to talk to us face to face about any issues and we carry out health and safety checks, provide an update on the company’s performance, check installations and warranties, carry out eyesight checks and ensure all equipment is working and up to date.”
Derek first began fixing warewashing machines in local pubs and restaurants and in 1980 founded Crystaltech, running the business from his garage as the firm’s only employee. During the last three decades he has led the way for many of the leading pub companies he works with to achieve clean glass results throughout their estates.
A recent investment to add an additional £285,000-worth of van stocks for specific manufacturers has also increased first time fix rates and reduced the need for second visits.
With investment in equipment and personnel and an increase in new clients, the business has developed over the last year with a growth of 45% in turnover and takes approximately 4,000 service visits per month, with a constantly expanding team of just over 60 engineers who are all fully qualified and hold all relevant accreditations.