Service and maintenance is absolutely critical in the world of catering equipment, and the Catering Insight Service & Maintenance Provider of the Year category, sponsored by the First Choice Group, will reward those that are blazing a trail when it comes to repairing, maintaining and servicing kitchens. This award is open to both specialist service companies and distributors that operate dedicated service businesses.
The shortlist is:
Acme Facilities Group
Acme has expanded its engineer network this year to be one of the largest in the country, thanks to the purchase of Severn Catering Services. It has bought upgraded vehicles for its new joiners, as well as investing in van stock, IT infrastructure and office administration. The catering equipment industry is one of its target areas for growth, so it is aiming to further improve its IT systems soon. Acme prides itself on fast reaction times and investing money to train its engineers to high standards.
Advance’s proprietary asset management system, IntEquip, is unparalleled in the industry, tracking over 30,000 pieces of equipment tracing as far back as 20 years. In the last 12 months the firm has invested in reconfiguring its vans with uniform racking and in a total of £120,000 in parts, as well as investing in tablet computers for engineers. Advance has completed more than 2,000 one-off equipment replacements and 25,000 service calls over the last year, averaging 90%+ first time fix.
BBCS has invested heavily over the past 2 years to boost its engineer numbers to seven so it can cover the vast majority of the Midlands area within 24 hours. It supported this by providing upgraded mobile communications for its engineers and electronic job sheets. Providing its technicians with some of the most up to date manufacturer training available, as well as in-house training, BBCS offers the personal touch, employing a dedicated engineer supervisor as the first point of client contact.
Lakes Catering Maintenance
Cumbria-based Lakes Catering Maintenance has taken a real stride forward over the past year, employing a new engineer and an apprentice studying for his gas qualifications. It has expanded its project work and is investing in more IT and training. Two existing engineers have stepped up to manage the service and installations aspects of the firm, and the company uses its tight geographical focus to ensure it responds quickly to call-outs 7 days a week, providing a hassle-free service.
Professional Kitchen Service
PKS has invested heavily in the latest IT systems and hardware to enable it to provide its customers, engineers and office with real time information so it can respond to and complete all calls with minimum downtime. It is developing initiatives to bring in new engineers into the industry; this was recently recognised with one of their new engineers winning the CEDA Technical Rising Star Award 2016. Performance levels are at a high, with PKS receiving increased business and recommendations.
The electronic vote to choose the winner will open on Monday 31 October, when senior supplier representatives will receive an e-mail invite to participate.
The 2016 Catering Insight Awards is supported by Cedabond.
Tickets are available individually or for tables of 10 HERE.
For more ticketing or sponsorship information, contact:
0203 176 4226
0203 176 5632