Caterparts is extending the cut-off time for customers placing orders via its website as part of an improved service it is rolling out from today.
Dealers and engineers will now be able to get next-day delivery on emergency and urgent spare parts ordered as late as 5pm.
Caterparts will also accept telephone and fax orders into the office up to 4.30pm. Previously the cut-off time had been mid-afternoon, which has generally been the industry standard.
Shaun Gamble, commercial director at Northamptonshire-based Caterparts, said it decided to launch the service in response to customer demand.
He explained: “A lot of engineers are in the kitchen before service begins and then they’ll get back to base around 3pm or 4pm. If they can order their spares and get them the following day then an extra hour or hour and a half at the end of the day makes a big difference. They can also order on the go as our system is mobile and tablet compatible.”
Gamble says many engineers place web orders between 5pm and midnight, so the extension of the cut-off time during the day will make it even more convenient for customers.
He said the service is primarily aimed at engineers looking to get hold of urgent parts right up until 5pm, rather than as a means for customers to place regular stock orders later in the day.
Caterparts holds more than 18,000 stock lines and has approximately 80,000 parts on its vendor and manufacturer database. It particularly specialises in warewashing parts, but also offers spares for coffee machines, refrigeration and catering ancillaries.
Gamble says the company has made a huge investment in holding UK-based stock, which is one of the reasons it is able to offer the service.
“We have spent a lot of time looking at our logistics, the knock-on effect for logistics, the warehouse and the extra staff. We think a 5pm cut-off on the web is a first in the UK.”